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About Us

This information is a guide to our full terms and conditions. All purchases from SpecialNeed.co.uk are bound by these Terms and Conditions. We recommend that you read them by clicking here before purchasing from us.

Making A Purchase

Making a purchase could not be easier. Just browse our Catalog, and click on any items that you wish to buy and put them into the shopping cart. After you have finished your selection, click on "Order" and you will be asked for a few details that we need to be able to satisfy the order.

We accept credit card payment. If you are shopping from outside the UK, place your order and your credit card company will convert the transaction to your own currency.

We accept Visa and Mastercard. Your credit card will be charged when you place your order.

Shipping And Handling

The cost of carriage within the UK is £5 per shipment. For non-UK deliveries, please contact us for advice.

Risk shall pass to the Customer at the time the Products are despatched by SpecialNeed.co.uk. SpecialNeed.co.uk accepts no liability for loss or damage caused by the carrier.

If Products have not been received, the Customer must notify SpecialNeed.co.uk within 7 days of the date of the invoice. If proof of delivery is required, this must be requested within 14 days of the date of the invoice

Delivery Schedule

Any time quoted for despatch is to be treated as am estimate only. but despatch may be postponed because of conditions beyond SpecialNeed.co.uk's reasonable control, and in no event shall SpecialNeed.co.uk be liable for any damages or penalty for delay in despatch or delivery.

Tax Charges

All prices are exclusive of Value Added Tax and any similar taxes. All such taxes are payable by the Customer and will be supplied in accordance with UK legislation in force at the tax point date.

Credit Card Security

All credit card numbers are encrypted in the software when the order is placed using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.

Guarantee

If any part of the hardware Products should prove defective in materials or workmanship under normal operation or service, such Products will be repaired or replaced only in accordance with any warranty cover or terms as provided by the manufacturer of the Products PROVIDED THAT no unauthorised modifications to the Product or to the system of which the Product forms part have taken place. SpecialNeed.co.uk is not responsible for the cost of labour or other expenses incurred in repairing or replacing defective or non-conforming parts.

SpecialNeed.co.uk reserves the right to levy an administration charge in respect of the rotation of Products and returns.

Please see our full terms and conditions for full details.

Privacy Policy

Data collected by this site is used to:

a. Take and fulfill customer orders

b. Administer and enhance the site and service

c. Only disclose information to third-parties for goods delivery purposes

Returns Policy

SpecialNeed.co.uk reserves the right to levy an administration charge in respect of the rotation of Products and returns.

Returns must be made subject to the following:

(a) prior authority having been obtained from SpecialNeed.co.uk which will be given at SpecialNeed.co.uk's sole discretion;

(b) within 30 days of the date of the invoice;

(c) subject to stock rotation policy;

(d) the Products must be properly packed;

(e) the Products must be in a saleable condition;

(f) the Products must be accompanied by a detailed packing list;

(g) the Product is still covered by warranty (see section 11).

SpecialNeed.co.uk reserves the right to reject any Products which do not comply with the conditions set out in clause 10.2. 10.4 If SpecialNeed.co.uk nevertheless agrees to accept any Products returned which are not in a saleable condition, SpecialNeed.co.uk reserves the right to charge the cost to the Customer of bringing the Products into a saleable condition.

Checkout now and buy with confidence from our secure online shop